A Glimpse: Working at Rouse

The corporate ecosystem does not look the same as it did a year ago with thousands of companies and people having to adapt to an online new world. When the COVID-19 pandemic started, Rouse was swift to encourage its employees to work remotely. The safety and well-being of the employees is Rouse’s number one priority. Rouse had recently expanded its headquarters in Los Angeles to accommodate its 70 employees, including nearly 55 full-time employees and an offshore group of engineers who support our product development, feature enhancement, and database support– over 130% growth in employee count since 2013 when the Company had approximately only 30 employees. Among the added features to the recent office expansion is a separate space outfitted with technology to support training sessions and team presentations.

Rouse boasts a diverse team that includes professionals from China, Brazil, Russia, and more. The office possesses a startup ambiance, which continually encourages employees to always do their best, think critically, and stay motivated which translates into excellent customer services to Rouse’s clients. This blends together with the longevity of the Company and the strong position within the equipment rental industry to provide customers with industry-leading products founded on knowledge and experience.

This year, Rouse celebrated its 100th year anniversary. The company started in the auction business in the 1920s and transitioned to the intelligence business in the early 2000’s serving lenders and construction equipment rental companies with appraisal services. Later, Rouse added two lines of services: sales/remarketing tools and rental/utilization benchmark. In late 2020, Rouse announced another big step in its growth: the proposed acquisition from Ritchie Bros. Auctioneers, bringing Rouse’s journey as a company to new heights.

Rouse team members demonstrate a curious mindset with a thirst for continual learning and growth opportunities. Rouse’s employees come from many different professional backgrounds, with a good portion coming from financing and consulting companies such as Deloitte and Ernst & Young or cutting-edge companies such as Space X. The majority have graduated from prestigious colleges throughout the world, including California local colleges such as USC and UCLA. What everyone has in common is that Rouse’s clients are always a top priority and customer service is taken very seriously throughout the organization. Rouse is the type of company where you can ring the front desk and speak with someone that can help, if not immediately, very quickly. The customers really appreciate this approach.

The executive team is committed to providing transparency and regular updates about the Company’s growth and future and that motivates the employees to work hard and grow with the Company. Although this year looks a little different, Rouse has a tradition of doing a mid-year business update that usually includes a happy hour and allows time for the employees to socialize while learning about what’s happening behind the scenes. Jacob McCarthy, who’s been with the Company for five years, started as a Senior Analyst and got promoted to a Director role a couple of years ago stated, “Rouse fosters an entrepreneurial spirit across the organization that motivates me each day in and out of the office. This breeds a culture of ownership that cuts across both my own industry knowledge and capabilities and the value that we deliver to our clients. Our team is engaged and always looking to maintain a pulse on the industry and clients that we serve.”

Rouse’s goal is to provide the best service to their client base and all divisions work together to maintain top-notch customer service for all clients regardless of size. One of the product managers from the Rouse Sales solution shared their view: ”working at Rouse Services has been a more rewarding experience than I imagined when I joined. I am continuously empowered to make decisions that meaningfully impact the product in our customers’ hands. I have greatly enjoyed, alongside the rest of our talented team, navigating the challenges posed by our client growth and our plans to upgrade the Rouse Sales technology platform. Every day, I feel like we’ve helped our clients run their businesses a little bit better.”

The ambiance is set where employees are free to be creative and discuss their ideas and thoughts.  “Rouse is a gathering of intelligent, motivated analysts and developers working together to tackle complex problems. Our industry-leading adoption of cutting-edge tools ensures that employees are able to expand their skills while delivering actionable insights to our clients. The human-focused environment provides me and my colleagues with the support and flexibility necessary to maintain Rouse’s dominant position as the gold standard for industry intelligence” says Evan Hilderman, a Senior Analyst, from the Analytics division.

Working for Rouse allows you to be part of a growing company and to work alongside smart and talented individuals while having fun and helping customers in a booming industry. The company hosts happy hours, lunches, team outings, learning & professional development opportunities, and more. Employees can balance careers with their personal lives while staying engaged and working together to achieve success.

Interested in being part of the Rouse Team? Click here to check the current job openings.